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Store Policies

Capital Tractor’s store policies are created to ensure all orders are handled efficiently and effectively. Please refer to the quick links below which can answer many questions you may have concerning conducting business with us. Should you need to Contact Us, please do not hesitate to call.
We appreciate your business and look forward to offering our services to you!

- Capital Tractor Customer Service Department


Quick Links:


Price Match Policy

When you shop with Capital Tractor, you can expect quality and value. Our goal is to offer you a fair and competitive price on all parts and accessories for your equipment and accessories. We will gladly match a price to ensure we're offering you the best deal possible. Please see our complete Price Match Policy for details.

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Warranty & Guarantee

Capital Tractor guarantees all parts products we sell against defects for 90 days from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions below are met (see Returns & Damaged Shipments section.) All products are subject to the manufacturer's warranty for workmanship and material. Labor is not included. Failure of a product due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Capital Tractor.

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Hours of Operation

Store Hours: Monday-Friday 7am-5pm, Saturday 8am-12pm Central Time Zone.
Online Support: Monday-Friday 8am-6pm Central Time Zone


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Forms of Payment Accepted

We accept VISA, MasterCard, and Discover credit card payments for payment on orders placed on this website. We also accept PAYPAL.

Our website uses full secure-socket-layer data encryption (SSL) when handling customer and financial information during ordering. Shop and buy with confidence.

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Ordering - Things To Know

All prices for parts and accessories are in U.S. dollars. All transactions must be completed in U.S. dollars. Alabama State Residents: state and local sales tax will be added to your total at the time your order is processed.
We may have to contact you with questions about your order, therefore, it is very important that we have your correct daytime telephone number and email address. If we have a question, and are unable to contact you, your order may be held until you contact us.

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International Orders

At this time, Capital Tractor is only fulfilling DOMESTIC orders within the United States.

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Backorders

Shipment of back-ordered parts or accessories will be automatic if it is received in our warehouse within 30 days. If this is acceptable, you need do nothing. However, if you would like to cancel, please notify our customer service department at 800-239-3112.
Should receipt of the back-ordered item exceed 30 days, you will be contacted prior to shipment.

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Shipping Information

Capital Tractor offers timely shipping from all major shipping carriers at competitive rates, including UPS, FedEx and the US Postal Service.

Click Here for complete shipping information and delivery estimate maps.

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Core Charge/Returns

Core Charges

All remanufactured parts come with an associated core charge or core deposit. The "core" is the part that is remanufactured and brought back to specifications. When you purchase a remanufactured part, you have the option of sending your current part to us for exchange of the core deposit. On receipt of your core, it will be inspected. A core which passes inspection, will be eligible for a credit and the full core deposit refund will be issued. No partial credit is given on cores which do not pass inspection guidelines. Although our goal is to exchange your core for our remanufactured part, you can order a remanufactured part and choose not to return your original part for core deposit credit.

Core Returns

Cores must be complete and in rebuildable condition in order to receive core credit. A box of parts does not constitute a rebuildable core. A part requiring welding does not constitute a rebuildable core. Upon receipt we will inspect the core and refund the core charge accordingly. Cylinder heads and engine blocks are subject to crack-checking before a core charge can be refunded.
Cores must be returned within 90 days to receive core credit. All cores must be returned in the original manufacturer's box. Cores returned must be the same as the unit sold.

Core Credits

Core credit will be issued to the payment method used in the original purchase. Notification will be issued when the core charge is refunded or denied to the email submitted with the original order.

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Returns & Damaged Shipments

A Merchandise Return Form must accompany all returns. This form was included in the original shipment. If you need to print a new form, please click on the above link. Note: to view this PDF document, you need Adobe Acrobat Reader. Get Acrobat Reader for FREE here:

Note: Returns should be addressed to our Montgomery, AL location. This address is:

Capital Tractor Inc.
Customer Returns
1498 Furnace Street
Montgomery, AL 36104

Return Policy

  • Before returning a product, you must call Capital Tractor for a Return Authorization Number at 800-239-3112.
  • The Return Authorization Number must be clearly legible on the outside of the box.
  • Returns of any products purchased must be made in their original cartons and in “new-sale” condition.
  • A copy of the invoice and a completed Merchandise Return Form (see above) along with a brief description of why the item is being returned must be packed in the box.
  • All items must be shipped pre-paid, including special handling charges, where applicable. C.O.D.'s will not be accepted.
  • On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
  • If the return was not caused by our error, a restocking fee of up to 20% may be charged.
  • Returns for credit or exchange must be made within 30 days of receipt and must be in the original cartons and packaging in "new-sale" condition.
  • In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective, is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.
  • *There are no returns on special order items. Special orders must be prepaid in advance.
  • *There are no returns on workshop or parts manuals or diagnostic equipment.
  • *There are no returns on videos and CD-Roms/DVDs if the seal is broken.
  • *There are no returns on electrical parts - including gauges, relays, lights, bulbs, starters, alternators, regulators, switches and wiring harnesses.

Damaged Shipments

Capital Tractor takes great care in packing orders properly. However, on occasion, packages can be damaged during shipping.

  • Damaged shipments are the responsibility of the carrier. Should your shipment appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
  • Recording damaged shipments is the responsibility of the customer, you must have the driver note all damages on the freight bill before you sign for the package.
  • Save all packing materials your order was shipped in, until your claim is settled.

Returning an Item

  • Be sure it meets all the Return Policy Requirements (stated above.)
  • The original packing slip or a copy, along with a completed merchandise return form (linked above) must accompany the return. (Remember to keep a copy for your records!)
  • The Return Authorization Number must be printed on the outside of the returned package to be accepted.
  • All returns must have shipping charges pre-paid, including special handling charges, where applicable. C.O.D.’s will not be accepted.
  • On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or FedEx charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freight parts.
  • A restocking fee of up to 20% may be charged on all returns.
  • Warranty: Capital Tractor guarantees all parts against defects for 90 days from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions are met (*see exclusions above). All parts are subject to the manufacturer’s warranty for workmanship and material. Labor is not included. Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Capital Tractor.

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