A Merchandise Return Formmust accompany all returns. This form was included in the original shipment. If you need to print a new form, please click on the above link. Note: to view this PDF document, you need Adobe Acrobat Reader.
Note: Returns should be addressed to our Montgomery, AL location. This address is:
Capital Tractor Inc. Customer Returns 1498 Furnace Street Montgomery, AL 36104
Before returning a product, you must call Capital Tractor for a Return Authorization Number at 334-264-0086.
The Return Authorization Number must be clearly legible on the outside of the box.
Returns of any products purchased must be made in their original cartons and in “new-sale” condition.
A copy of the invoice and a completed Merchandise Return Form (see above) along with a brief description of why the item is being returned must be packed in the box.
All items must be shipped pre-paid, including special handling charges, where applicable. C.O.D.'s will not be accepted.
On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
If the return was not caused by our error, a restocking fee of up to 20% may be charged.
Returns for credit or exchange must be made within 30 days of receipt and must be in the original cartons and packaging in "new-sale" condition.
In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective, is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.
*There are no returns on special order items. Special orders must be prepaid in advance.
*There are no returns on workshop or parts manuals or diagnostic equipment.
*There are no returns on videos and CD-Roms/DVDs if the seal is broken.
*There are no returns on electrical parts - including gauges, relays, lights, bulbs, starters, alternators, regulators, switches and wiring harnesses.
Capital Tractor takes great care in packing orders properly. However, on occasion, packages can be damaged during shipping.
Damaged shipments are the responsibility of the carrier. Should your shipment appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
Recording damaged shipments is the responsibility of the customer, you must have the driver note all damages on the freight bill before you sign for the package.
Save all packing materials your order was shipped in, until your claim is settled.
Returning an Item
Be sure it meets all the Return Policy Requirements (stated above.)
The original packing slip or a copy, along with a completed merchandise return form (linked above) must accompany the return. (Remember to keep a copy for your records!)
The Return Authorization Number must be printed on the outside of the returned package to be accepted.
All returns must have shipping charges pre-paid, including special handling charges, where applicable. C.O.D.’s will not be accepted.
On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or FedEx charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freight parts.
A restocking fee of up to 20% may be charged on all returns.
Warranty: Capital Tractor guarantees all parts against defects for 90 days from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions are met (*see exclusions above). All parts are subject to the manufacturer’s warranty for workmanship and material. Labor is not included. Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Capital Tractor.